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3dgwebhosting.com is committed to providing our clients with superior customer service. To meet this commitment, we offer three methods of accessing our technical support team.
1. Support Ticketing SystemOur Support Ticketing System is clearly a client’s best method for addressing their technical support needs. Support Tickets create a step by step accounting of a client’s technical support issue which is an extremely important feature for ensuring that communication between both parties is transparent and support is properly focused.The Support Ticketing System can be accessed by clients within their control panel and can be utilized 24 hours a day, 7 days a week, 365 days a year.To access the Support Ticketing System:
- http://support.3dgwebhosting.com
- Signup for a free support account
- view knowledge base
2. E-mail Support: support@3dgwebhosting.com
E-mail support is the preferred method for clients who find themselves unable to log-in to their control panel or for those clients seeking non-specific, non-immediate information regarding technical support issues. This method does not provide a client with the thorough documentation of the Support Ticketing System but is an excellent resource when information regarding an issue, not the solution, is the primary need of a client.E-mail support can be utilized by clients 24 hours a day, 7 days a week, 365 days a year.3. Telephone Support
Telephone support is offered to clients seeking simple, information-based assistance. Presently, telephone support is offered only during specific hours: Monday – Friday: 0900-1630 MST (GMT-0700)· North America Toll Free: 1-866-617-HOST (4678)
· International/Local Calling: 1-403-366-4799
